Facilitating a strategic roadmap
for Patient Revolution
Project
Patient Revolution is an initiative created to develop a model for human-centered care outside of the current healthcare system. Spearheaded by healthcare experts and design researchers, the initiative is currently working to develop a demonstration clinic for kind and careful care.
My Role
Facilitating workshops with health care experts to develop a “roadmap” protocol for the clinic, and ideating human-centered care.
Growing out of efforts to develop patient-centered care at the Mayo Clinic in Rochester, MN, Patient Revolution has evolved into an independent initiative to reimagine patient-centered care outside the industrial health system. This mission has attracted clinicians, health and public policy experts, and design researchers who are invested in shifting the norms embedded in giving and receiving health care. To that end, the group is tackling the challenge of establishing a demonstration clinic, to give care while showing and sharing what is possible.
Miro-boarding magic
In Spring 2021, the group is working to develop a strategic “roadmap” to guide the building of the clinic. Along with another design researcher, I am facilitating a series of small-group workshops with a diverse group of health experts.
My group’s focus is on:
• “Our Patients and their Families”—defining the relationship between the clinic, patients and the broader community
• and “Clinic Encounters & Patient-Care Team Relationship”—the norms & protocols that govern relationships among patients & staff.
By leading participants through exercises, stimulating discussion and capturing ideation, we are generating the values and principles that will eventually guide the clinic’s everyday operations.
Patient Revolution is inspired by Frédéric Laloux’s “teal” organizational principles.